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Return Information
Our goal is total customer satisfaction. Here's what you need to know.
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Buying an item without seeing it directly in front of you doesn't make the decision easy. I want you to know that I fully understand the trepidation of online shopping and I'll do my best to make sure that your purchase is simple, secure, and fully backed by my personal promise that I will do whatever I can to earn and keep your business.

This is not just some business slogan mumbo-jumbo. If you have any questions or concerns about your order, you can work directly with me (Joe) to find an answer or solution. No customer support representatives, no salesmen, no excuses... if your order isn't exactly what you thought it would be, contact me and I will personally work with you to make it right.

Return Policies

I hope that the veneers and other products offered on our website meet your highest expectations and as a small business owner I truly care about your satisfaction. I will do everything possible to help resolve the issue if something goes off-track. With that in mind, I do have some policies that keep the return process efficient and sensible.

  • Prior to sending a return, you must contact us for authorization.
  • A return sent without our approval will be refused and/or returned postage due.
  • All returns must be made with 30 days of receiving the order.
  • Returned items must be clean and in new condition.
  • Each item should be appropriately packaged for a safe transit.
  • The returned items must be sent postage-paid and insured by the carrier for replacement value.
  • Non-veneer items that are damaged in shipment will be returned to the customer (at the customer's expense) so that he or she may file a claim with the shipping carrier.
  • Veneers which have developed splits, cracks, ripples, or curls caused by or during the return shipping process will receive a partial refund that reflects our ability to resell the veneer.

Non-Returnable Items

  • Veneer Softener
  • Transtint Dyes
  • Samples and Sample Packs
  • Some Paper-Backed and 2-Ply Veneers: See product description

Restocking Charges

  • Veneer Glue: 10%
  • Edge Banding: 20%
  • Tools and Supplies: 10%
  • Vacuum Press Kits/Parts: 10%
  • Vacuum Bags and Bagging Materials: 10%
  • Raw Wood Veneers: 15%
  • Paper-Backed Veneer: See product description
  • Two-Ply Veneer: See product description

Receiving Credit

All returns are acknowledged by email. Refunds will be made within 5 days of receipt of the returned items. Shipping and handling charges as well as our Paypal fees (if applicable) are non-refundable. Returned items that qualified for free outbound shipping will have our original shipping charges deducted from the refund.

International Refunds

Refunds and cancellations are processed in US dollars, which is the currency for all of our transactions. The refund will be processed at the current exchange rate, which will be calculated at the time of processing by your card issuer. We are not responsible for fluctuations in exchange rates or any loss caused by these changes.