Return Information
Here are the details of our return policy. Take a look and let us know if you have any questions.  

We hope that the veneers and other products offered on our website meet your highest expectations, and as a small business owner I truly care about your satisfaction. We will do everything possible to help resolve the issue if something goes off-track. With that in mind, we do have some policies that keep the return process efficient and sensible.

• Prior to sending a return, you must contact us for authorization.
• A return sent without our approval will be refused and/or returned postage due.
• The package containing the returned item(s) must be in the possession of the shipping carrier within 30 calendar days from the date your package was delivered.
• Returned items must be unused and in new condition.
• Each item should be appropriately packaged for a safe transit.
• The returned items must be sent postage-paid and fully insured.
• Items that are damaged in shipment back to us will be returned to the customer (at the customer's expense) so that he or she may file a claim with the shipping carrier and pursue reimbursement.
• Returned veneers which have developed splits, cracks, ripples, or curls caused by or during the return shipping process will receive a partial refund that reflects our ability to resell the veneer.
• Returned items that qualified for free or discounted shipping will have the shipping and packaging expenses deducted from the refund amount.
• Shipping and handling charges as well as our PayPal fees (if applicable) are non-refundable.

Non-Returnable Items

• Veneer softener
• Transtint dyes
• Vinyl bag material
• Samples and sample packs/boxes
• Any product that has been used or assembled

Restocking Charges

• Veneer glue: 10%
• Edge banding: 15%
• Tools and supplies: 10%
• Vacuum press kits: 10%*
• Vacuum press parts: 10%
• Vacuum clamping kits/parts: 10%
• Vacuum bags, vacuum bagging parts: 10%
• Raw wood veneers: 15%
• Paper-backed veneer: see product description

Receiving Credit
All returns are acknowledged by email. Refunds will be completed within three days of receipt of the returned items. 

International Refunds
Please see this page for details about refunds for international orders.