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Frequently Asked Questions about International Shipping
Doing our best for woodworkers across the globe.
line-horizontal.gif can only accept orders from the countries shown on our International Orders page. Unfortunately we can not accept an order from any other country regardless of location, situation or circumstance. No exceptions will be made. We apologize for this inconvenience and we are working to increase the number of countries from where we can accept orders.

Why is your country list so small?
We have opted for a very low payment processing rate which enables us to keep card acceptance fees at a minimum. The down-side with this plan is that we are limited (by the payment processing company) to orders/payments from the countries this service provider has deemed "safe".

Can I order if I'm having the package shipped to a country on your list?
Orders are only accepted from and shipped to the countries listed on our site.

Can the order be shipped via a freight forwarding service?
We will not ship any of our products to a freight forwarding service.

Why can't my order ship to a freight forwarding service?
We have offered shipments to freight forwarding companies in the past and the amount of damage claims and requests for missing parts was excesive. Also, there are several products and many species of veneer which can not be lawfully shipped outside the US.

Do you have any distributors or resellers in my country?
We do not have any international distributors or resellers.

Can I pay with a bank transfer?
Sorry no.

When will you add more countries to the list?
It is not our decision to add or remove countries from the list of those which we can ship. This is decided by our card processing provider.

Can you please make an exception for me?
We can not make an exceptions to this policy.

Can you please make an exception for me if my order is very large?
We can not make an exceptions to this policy.