Shop by Species

Order Cancellations and Changes
Important information about order changes, cancellations, and shipping issues.

Order Changes
No one is perfect, right? We understand and we will work with you to make changes to your existing order when possible. However, it is important to note that we often pack and ship boxes shortly after receiving your order. And since we don't have access to email when we are in the warehouse packing orders, we will typically not see an email request for changes until after the order has packed and been shipped. We apologize for this inconvenience. This is simply the result of our desire to ship your order as fast as possible and it's just one of the limitations we have as a small company consisting of just a husband and wife.

If we receive your request to add, remove, or change the quantity of an item in your order before it has been packed, we will gladly work with you to make any order modifications. We charge $4.95 to cover the time and expense of changing your order and completing the additional payment process and paperwork.

Multi-Order Combinations
We often print order packing slips and start the packing process within minutes of receiving it. Because of this, we are unable to combine separate orders into a single box/shipment.

Canceled Orders
Orders cancelled by the customer are subject to a $4.95 fee to cover our costs/fees associated with the order cancellation and refund process.

Refused Orders
Orders that are refused upon delivery are subject to a $19.95 restocking fee. This is to cover the cost of the return shipment and the labor involved in re-handling your order.

Non-Deliverable Addresses
Packages returned to us because of a non-deliverable address can be re-shipped to an alternate address at the customer's expense. To avoid this, please be certain that your shipping address is deliverable by USPS, UPS, and FedEx. If customer chooses to cancel the order, a refund of the item costs will be made (less any applicable restocking fees). The shipping and handling charges for that order will not be refunded.