Quick-Ship for FedEx Shipments
You'll find the "Quick-Ship" icon on nearly all of our products. These are products that ship same-day at no extra charge if you select the FedEx shipping option and your order is submitted before 12pm EST Monday through Friday. See the chart below for typical FedEx transit times.

USPS Shipments
Our checkout page may show a USPS shipping option if their service is available for your order. This service is sometimes less expensive, but we've found that USPS shipments often take a day or two longer to arrive than FedEx shipments.

Alaska and Hawaii
All of our products can be shipped to Alaska and Hawaii. You can view the shipping charge and place your order by using the website checkout. We offer USPS and FedEx for most (not all) AK and HI shipments. We do not offer USPS Flat Rate and Regional Rate boxes. Please note that we have no way to accurately estimate the shipping charge for your order until it has been packed and because of this, our website sometimes charges too much for shipping. However, we always refund back any significant over-charge for shipping costs. See our terms and conditions page for details.

What We Do to Reduce Your Shipping Cost
After countless hours of haggling with FedEx, we were able to negotiate a decent discount on ground shipments and we have coded our website to pass every bit of the discount on to our customers. Additionally, we are doing everything possible to reduce your shipping cost and we have implemented a plan to make sure you never pay too much. If you place an order using a customer account, we will refund any significant difference between the website shipping charge and our cost to package/ship your order. However, despite our efforts to minimize your shipping cost, the carriers continue to find new ways to raise shippings rates.

Shipping Notes

• Items marked as "Free Shipping" are shipped via our choice of carrier.
• Orders cannot be shipped to a guest staying at a hotel or similar location.
We cannot ship an order on a customer's freight/shipping account or with a label provided by the customer.
• We cannot cut down a veneer to make it smaller to ship.
• We are unable to honor special delivery instructions such as "deliver to back door" and can not include information of this nature on the shipping label.
We cannot offer to hold or delay shipment of your order. When an order is submitted, we are required by our payment processor to ship your order in a timely manner. If there is a possibility that you will be out of town or otherwise unavailable when your package would be delivered, we ask that you postpone ordering until your schedule is clear.

Damaged Packages or Missing Items
Should your package arrive damaged, please ask the delivery person to make a note of it. Then notify me immediately and I will work to resolve the situation as quickly as possible. Do not discard the box or any damaged items in your order until you have notified us and we have replied with instructions. Please do not file a damage claim with the carrier as this complicates the process and will delay any replacement shipments for up to 3 weeks.

If an item from your order is missing/damaged and you notify us within 3 days of receipt of your package, a replacement part will be sent immediately. Please do not delay checking the contents of your order. After the 3rd day, we cannot offer free replacements.

Address Correction Fees
FedEx charges us a $22.50 address correction fee (per box) for shipments in which the customer has entered an invalid or incomplete shipping address. In this event, we will contact the customer up to two times via email if the shipping carrier identifies and adjusts an error or omission in the customer-provided shipment information. If the correction is deemed valid or if the customer does not reply to our email request for address clarification within 5 business days, the FedEx address correction fee will be charged to the customer's credit card.

Refused Orders
Orders that are refused upon delivery and returned to us by the carrier will be refunded minus a 20% restock fee. We will also deduct the outbound and return shipping cost from the refund amount.

Non-Deliverable Addresses
Packages returned to us because of a non-deliverable address can be re-shipped to an alternate address at the customer's expense. To avoid this, please be certain that your shipping address is deliverable by USPS, UPS, and FedEx. If customer chooses to cancel the order, a refund of the item costs will be made (less any applicable restocking fees). The shipping and handling charges for that order will not be refunded.

U.S. Territories and APO Addresses
VeneerSupplies.com will gladly ship most of our products to Puerto Rico, Guam and all APO addresses through the US post office. You can view the shipping charge and place your order by using the website checkout. However, we cannot ship our backed veneers to these locations. And due to issues with fraud and package loss, we no longer ship to USVI.

International Orders
We currently ship to the US and Canada. Please see our international orders page for more information.

Freight Forwarding Services and International Exporting
We will not ship any of our products to a freight forwarding service and cannot ship by any courier service arranged by the customer. Please note that we do not provide information for NAFTA/USMCA or other exportation documents. Click here for more information.