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International Ordering
We ship abroad with FedEx and USPS! Take a look at our international ordering program.

We Accept Orders from the Following Countries

Australia (PayPal only)

Germany (PayPal only)

New Zealand


We can not accept orders
from any other countries.
No exceptions will be made.

More Information

Product Prices
All prices shown on our website are in US dollars.

Determining Your Estimated Shipping Charge
To determine the estimated shipping cost for your order, click the 'Add to Cart' button on the product page for the item you wish to order. You'll find a shipping calculator link on the shopping cart page that will allow you to choose any of the available shipping options and see the estimated cost of shipping. Please note the shipping charge does not include taxes, duties, brokerage fees, or other inbound service costs.

It is very likely that the shipping charge for your order could exceed the cost of the items you are ordering. It is important to understand that the shipping carriers do not base their rates upon the value of the item being shipped. The shipping charge is based on box size, weight, and destination.

How We Calculate Our Shipping Charges
There are more than 3,000 veneer-related items on our website. Some are heavy, some are bulky, and some products cannot be shipped in the same box with other items (for example, a gallon of glue and large veneer). Therefore it is virtually impossible for us to program our website to accurately estimate shipping costs for international orders. This is especially true for orders containing more than one lot of veneer.

We recognize this issue and we understand that the shipping charges for an international order can seem very high. We always try to pack the shipment in the most cost-effective manner, but there is additional packing material that we use for most international orders which is expensive. That being said, we always refund the difference if the actual shipping charge is significantly less than the amount calculated by the website during checkout.

The High Cost of International Shipping
You may find that the shipping cost is simply too high compared to the value of what you wish to order. That will inevitably lead you to contact us asking for a less expensive shipping option. Please be assured that we have repeatedly researched every possible method of international shipping, and if there were a more cost effective option then we would surely offer it.

Freight Forwarding Services and Exportation Information
We will not ship any of our products to a freight forwarding service. Please see this page for details. Our products may not be diverted or otherwise shipped to another destination that does not fully comply with US laws and the laws of any other applicable jurisdiction.

Shipping Information (USPS and FedEx)
We offer international shipping by USPS and FedEx. Our preferred carrier is USPS with whom orders typically arrive within 6 to 10 days. FedEx shipments sometimes arrive sooner, but they can also be somewhat unreliable and delay packages for no apparent reason. Upon delivery, both shipping carriers charge the recipient for customs, duties, and applicable taxes. FedEx shipments also incur a brokerage fee which can be expensive.

Please note the following:

  • The recipient is responsible for payment of all inbound shipping charges such as customs fees, duties, taxes, and brokerage fees.
  • There are various wood veneer species and a few products that cannot be shipped out of the USA.
  • We do not provide information for NAFTA/USMCA or other exportation documents. Click here for more information.
  • We can not offer assistance with having your brokerage fees processed through a third party service provider.
  • Please note that claims for lost USPS packages cannot be filed until 45 days after the shipment has been sent.
  • Orders cannot be shipped to a guest staying at a hotel or similar location.
  • Many of our items have a 'Question & Answers' tab on the product page that has additional international shipping information.

Order Cancellation and Refund Information
Refunds and cancellations are processed in US dollars, which is the currency for all of our transactions. The refund will be processed at the current exchange rate, which will be calculated at the time of processing by your card issuer. We are not responsible for fluctuations in exchange rates or any loss caused by these changes.

For international orders where PayPal is used to pay for the order, it is important to note that the PayPal processing fees we incur from your payment are not refunded to us by PayPal and thus are deducted from your refund amount. These fees, which we can not reclaim, are considered fully earned by PayPal when the payment transaction takes place.

International Orders Warranty Replacement Policy
In the event that a product from fails to perform during its warranty period, a replacement will be sent promptly. However, the original part must be returned pre-paid. Due to the nature of international orders and the associated shipping costs, we do not provide free shipping of replacement parts.

U.S. Territories and APO Addresses will gladly ship to Puerto Rico and all APO addresses through the US post office. You can place your order directly on our website.