Learn more about how we ship your order so you can plan for its arrival.
VeneerSupplies.com Quick Ship Program
Any product displaying the "Quick Ship" icon or text is one that we have in stock and can generally ship within 1 business day. You'll find this icon on more than 94% of our products! In most cases, if you place an order before 12pm EST Monday - Friday (excluding holidays) for Quick Ship items only, your shipment will go out on the same day. For UPS shipments, we will email you a tracking number as soon as your package is on its way.
Please note that we can not ship to a P.O. box.
Products from VeneerSupplies.com are shipped using a variety of carriers including UPS, USPS, and Fedex. Our website synchonizes with the rate servers for these carriers and displays the most affordable method of safely delivering your package. Shipping charges are based on weight and destination as shipped from Forest Hill, Maryland. We are a non-profit shipping company. The shipping charge will be displayed on the checkout page (before any payment information is needed). Insurance for full replacement value is included in the shipping charge.
To determine the shipping cost for your order, simply click the 'Add to Cart' button on the product page for the item you wish to order. You'll find a shipping calculator link on the shopping cart page that will allow you to choose a shipping method and see the cost of shipping your order. A refund will be made if the actual shipping charges are significantly less than the amount calculated by the website software during checkout.
For orders under $50, there is a $2.99 handling fee.
Damaged Packages or Missing Items
If you receive a shipment that has obvious damage to the box or the box rattles when shaken, please do not accept or sign for it until after you open the box and verify that the contents are in good condition. Should your package arrive damaged, please ask the delivery person to make a note of it. Then notify me immediately and I will work to resolve the situation as quickly as possible. Do not discard any damaged items in your order.
If an item is missing from your order, you must notify me within 3 days of receipt of your package. A replacement item will be sent immediately.
We regret that expedited shipping is not available because of the wide variety of box sizes we use and the practice of "dimensional weight" by the carriers.
Alaska and Hawaii
All of our products can be shipped to Alaska and Hawaii. You can view the shipping charge and place your order by using the website checkout. Please note that you must use a valid and package-deliverable shipping address.
We currently ship to Canada and several other countries. Please see our international orders page for more information.
U.S. Territories and APO Addresses
VeneerSupplies.com will gladly ship to Puerto Rico, Virgin Islands, and all APO addresses through the US post office. You can view the shipping charge and place your order by using the website checkout.