Terms & Conditions and Other Legal Information
By using this website, you agree to the policies shown below.
Terms and Conditions
The wording "we", "us", and "our" shall herein include JWW Services Inc., JoeWoodworker.com, VeneerSupplies.com, and its representatives, owners, and employees. Your use of this site is governed by the policies, terms and conditions set forth below and such use of the content and principles indicates your acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions. JWW Services Inc. reserves the right to make changes to this web site and these terms and conditions at any time.
This site is owned and operated by JWW Services Inc. The trade names JoeWoodworker and Veneer Supplies as well as the respective logos, artwork, images, and product names referred to herein are the trademarks of JWW Services Inc. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of JWW Services Inc. and may not be used in full, part, or modified forms without our expressed written permission. All original content is the copyright of JWW Services Incorporated. All rights reserved. All other trademarks or service marks are property of their respective owners.
We do not make representations or give warranties regarding the use of this web site. All content within this web site is provided for use as is without warranty of any kind. With the exception of any manufacturer's warranties passed through to the buyer and any warranties expressly granted herein, we disclaim all warranties, expressed and/or implied, including the implied warranties of merchantability and fitness for a particular purpose. Buyer indemnifies and holds JWW Services Inc. harmless from any and all actions, civil or criminal, claims, liabilities, and losses including our attorney fees, arising out of the sale and/or use of materials and equipment purchased hereunder.
The use of any trademark or service mark appearing on this web site or any JWW Services Inc. publication without the expressed written consent of JWW Services Inc. is strictly prohibited. Downloading, printing or copying from this web site for commercial purposes is forbidden and will be rigorously enforced. No material from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials or images materials appearing on this web site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Website Content and Instructions
The advice and information provided on any JWW Services Inc. website is to be considered general advice only. It has been written without taking into account your ability to work safely nor does it account for any specific project situation, objectives, or needs. Before acting on this advice you should consider the appropriateness of the advice and information, as well as your ability to safely perform any task with regard to your project situation, objectives, and needs. We shall be not be held responsible for typographical errors.
Communication Waiver of Liability
All communication with us should be considered informational only and that which is not from an expert. Verbal and written comments, suggestions, instructions and other communication provided by us via email or phone message are opinion only and offered without warranty. While we are happy to furnish non-expert advice, it is understood that such advice is given for no consideration and we shall have no liability for advice given or results obtained, all such advice being accepted at customers own risk. You are solely responsible for your access to, use of and/or reliance on any content. You must conduct any necessary, appropriate, prudent, or judicious investigation, inquiry, research, and due diligence with respect to any written or verbal comments or suggestions including that which is conveyed via email. You agree to indemnify and hold JWW Services Inc. harmless from any and all actions, civil or criminal, claims, liabilities, and losses including our attorney fees, arising from a verbal or written suggestion, comment, or instruction from anyone employed by or representing JWW Services Inc.
Links are Not Endorsements
Please note that once you leave this web site, we accept no responsibility for the content, products, services or privacy policies of these unaffiliated web sites. Links to other web sites or references to products, services or publications other than those of JWW Services Inc. do not imply the endorsement or approval of such web sites, products, services, or publications by us.
Accuracy and Changes
Facts and information on this web site are believed to be complete and up-to-date. We reserve the right to modify the information on our web sites at any time without notice. Any such modification shall be effective immediately upon posting and your continued use of this website shall indicate your acceptance of these changes.
Severability and Conflicts with other Terms
If any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable for any reason, in whole or in part, then that provision shall be severable from these Terms and Conditions and shall not affect the validity or enforceability of the remaining provisions. Conflicts between these Terms and Conditions and the specific terms and conditions of any other agreements relating to JWW Services Inc. accounts, products and services, shall be controlled by the specific terms and conditions of the other agreements relating to JWW Services Inc. accounts, products and services.
Our products may be subject to export controls administered by the United States. Customer must comply with all United States export laws and regulations, and shall not allow any third-party to remove or export from the United States or allow the export or re-export of any part of the products or any direct product thereof: (i) into (or to a national or resident of) any embargoed or terrorist-supporting country; (ii) to anyone on the U.S. Commerce Department’s Table of Denial Orders or U.S. Treasury Department’s list of Specially Designated Nationals; or (iii) to any country to which such export or re-export is restricted or prohibited, or as to which the United States government or any agency thereof requires an export license or other governmental approval at the time of export or re-export without first obtaining such license or approval.
We do not provide HTS or tariff codes. Customer shall assume sole responsibility for any required export approval and/or licenses and all related costs and for the violation of any United States export law or regulation or any other law or regulation of an applicable jurisdiction. We will not provide NAFTA documents or data related to the exportation of products shipped outside of the US.
Our primary shipping carriers (UPS and Fedex) charge us an address correction fee for shipments in which the customer has entered an invalid or incomplete shipping address. In this event, we will contact the customer up to two times via email if the shipping carrier identifies and adjusts an error or omission in the customer-provided shipment information. If the correction is deemed valid or if the customer does not reply to our email request for address clarification within 5 business days, a fee of $13.95 per box will be charged to the customer's credit card.
Returns and Refund Policy
Our returns and refund policy can be found at www.VeneerSupplies.com/pages/Return__Information.html
By ordering with us, you agree to and accept our returns and refund policies.
First and foremost, neither your email address nor any other personal information will be made publicly available. We may provide your name, email address, phone number, shipping address and other pertinent personal information to our suppliers who require this information to process, ship and/or service your order.
Subscribers to the VeneerSupplies.com newsletter may periodically receive an email with our latest news and specials.
Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information, whether at work or at home. In general, you can visit this website without telling us who you are or revealing any Personal Information about yourself.
Photographs, images, drawings, renderings and the like (herein "image" or "images") which are submitted to any email address at VeneerSupplies.com, JoeWoodworker.com, or any JWW Services Inc. website via direct email or through the submitting of a form are subject to the follow conditions.
Cookies and Internet Security
Many of our web pages utilize cookies and other tracking technologies. A cookie is a small text file that may be used, for example, to collect information about web site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.
You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of the web site.
In general, our websites protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. A lock icon indicates that your browser has connected to a web page that has enabled an SSL connection. Think of this as a secure pipeline that prevents anyone from intercepting any sensitive or confidential data (such as credit card numbers) that is transmitted between you and the web server.
We do not guarantee and are not liable for the performance, security or privacy of the online system, website, and browser or Internet connection through which you accesses your account and/or place online orders with us. Website access may be unavailable at times, such as when (i) systems require backup, maintenance, or upgrades; (ii) unforeseen maintenance is necessary; or (iii) major unforeseen events occur, such as earthquakes, fires, floods, computer failures or other circumstances beyond our control. We are not under any circumstance liable for the unavailability of access to the website.
Limited Warranties (where applicable)
Our products, excluding adhesives, are warranted to be free from defects in material and workmanship for a period of ninety days from the date of delivery unless otherwise specified on the product page of the VeneerSupplies.com website. During this term, we will repair or replace any part of the product that fails to conform to the applicable warranty. The defective part must first be returned pre-paid within 30 days of the request for warranty resolution.
This warranty made in lieu of all other warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and/or fitness for a particular purpose, which we hereby disclaim. We shall not be responsible to repair or replace a product under this warranty unless the customer notifies us in writing of warranty claim within ninety days of the date of delivery of the defective product. No warranty of any kind is made, or shall be imposed, with respect to the product which in the judgment of JWW Services Inc. has been subject to industrial use, misuse, negligence, or accident; or altered or repaired by anyone other than us or our authorized representatives.
In no event shall we be responsible for any costs for repairs or replacements not authorized by us, or for incidental damages, consequential damages, or loss of use for any reason including, but not limited to, economic losses or other business expenses or costs resulting from a warrantable failure.
The customer's exclusive remedy pursuant to this warranty is restricted to repair or replacement of the product in the event of a defect or warrantable failure in any part of the product. In no event can the customer or any beneficiary recover consequential damages, or economic loss from us. We may opt to provide a refund in lieu of warrantable repair or replacement. It is our sole discretion to offer this remedy. Said refund shall not exceed the purchase price of the product. We will not be liable for refunding shipping fees, handling fees, brokerage fees, customs charges or any other expense.
The parties agree that these terms satisfy the essential purpose of the warranty, and that this warranty shall not apply if customer has failed to comply with any material term or condition under this warranty.
Adhesive Product Non-Warranty
Due to the multitude of circumstantial methods, conditions and environments in which an adhesive product can be used, our adhesive products are offered and sold without warranty. Our only obligation shall be to replace an adhesive product proven by us to be defective. We may also opt to provide a refund in lieu of replacement. It is our sole discretion to offer this remedy. Said refund shall not exceed the purchase price of the product. We will not be liable for refunding shipping fees, handling fees, brokerage fees, customs charges or any other expense. User accepts the adhesive product as-is and without warranty expressed or implied. The suitability of the adhesive product for any use shall be solely at the user's descretion. If the user does not accept these terms, the product is to be returned prepaid and unused within 30 days of receipt.
In no event shall we be responsible for incidental damages, consequential damages, or loss of use for any reason including, but not limited to, economic losses or other business expenses or costs resulting from failure of the adhesive to bond as intended.
International Orders Warranty Replacement Policy
In the event that a product from us fails to perform during its warranty period, a replacement will be sent promptly. The original part must be returned pre-paid within 30 days of the shipment of the replacement part. Non-compliance will result in a charge to the customer's credit card for the value of the replaced item and all packing and shipping costs associated with the replacement shipment. Due to the nature of international orders and the associated shipping costs, we do not provide free shipping of replacement parts.
Shipments to Freight Forwarding Companies
We will not knowingly ship to freight forwarding and product transfer/handling service provider. We may unknowingly ship a product or products to this type of service provider and in such event, any warranty expressed or implied is thereby waived and made invalid.
Veneer Identification Disclaimer
In no event shall we be responsible or liable for improperly identifying a veneer species offered on this website. We make a reasonable attempt to accurately identify the veneers offered and shall assume sole discretion of remedy which may include the option to return the unused product for a full or partial refund.
Waiver of Liability Regarding Handling of Our Products
Our products, which include but are not limited to wood products, adhesives, plastics, metals, liquids, and other potentially hazardous materials, can pose dangers to humans and animals. Because of the wide array of physical reactions which can occur by breathing, handling, or having other physical contact with any product offered on this website, we shall not be held responsible for injury, harm, illness, allergic reaction, sickness, death, or other untoward occurrence. You shall have the sole responsibility of donning appropriate safety equipment/gear in accordance with the instructions provided by the manufacturer of the safety equipment/gear.
Proposition 65 Warning (Assembly Bill 1953) To California and Other Applicable States Users
This warning is provided to comply with California's Proposition 65 (Assembly Bill 1953) product labeling law and may apply to other states. Every brass product sold by JWW Services Inc., DBA VeneerSupplies.com, may contain chemicals known to the state of California to cause cancer, birth defects or other reproductive harm. Our brass fittings and other products may contain lead and are not for use with potable water. As with any product of this nature, we recommend washing your hands after contact with brass as well as any adhesive or veneer softener. We provide this warning based on our knowledge concerning the possible presence of one or more such chemicals, without attempting to evaluate the level of exposure.
We are a no-profit-on-shipping company. We do not use shipping charges as a means of generating profit. This is not based on a per-order amount but instead based on a quarterly calculation of the sum of all shipping costs and expenses. Our website calculates the shipping rate and combines this charge with a very modest fee for the box and packing material. A small additional fee is added to international orders to cover the time and expense of preparing customs documentation.
Sales and Special Offers
The products on our website are subject to sales, discounts and special offers which can change at anytime. These special pricing events are at our sole discretion and are the result of our desire to reduce our inventory of a given product. We can not assume liability for any loss or inconvenience caused by changes in pricing of our products or shipping fees. Our sales and special offers are not retro or proactive. They are valid within the specified time frame without exception.