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International Orders
We ship abroad! Take a look at our international ordering program.
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pg-globe.jpgDetermining Your Estimated Shipping Charge
To determine the estimated shipping cost for your order, click the 'Add to Cart' button on the product page for the item you wish to order. You'll find a shipping calculator link on the shopping cart page that will allow you to choose any of the available shipping options and see the estimated cost of shipping. Please note the shipping charge does not include taxes, duties, brokerage fees, or other inbound service costs.

It is very likely that the shipping charge for your order could exceed the cost of the items you are ordering. It is important to understand that the shipping carriers do not base their rates upon the value of the item being shipped. The shipping charge is based on box size, weight, and destination.

How We Calculate Our Shipping Charges
There are more than 5,000 veneer-related items on our website. Some are heavy, some are bulky, and some products cannot be shipped in the same box with other items (for example, a gallon of glue and large veneer). Therefore it is virtually impossible for us to program our website to accurately estimate shipping costs for international orders. This is especially true for orders containing more than one lot of veneer.

We recognize this issue and we understand that the shipping charges for an international order can seem very high. However, we always try to pack the shipment in the most cost-effective manner and we refund the difference if the actual shipping charge is significantly less than the amount calculated by the website during checkout.

Freight Forwarding Services
We will not ship any of our products to a freight forwarding service. Please see this page for details.

We Accept Orders from the Following Countries

Australia
Belgium
Canada
Denmark
Finland
France

Germany*
Ireland
Italy
Japan
Netherlands
New Zealand

Spain
Sweden
Switzerland
United Kingdom

 

These are the only countries from which we can accept orders.
No exceptions will be made.
More Information

* Indicates countries where we accept payment by PayPal only.

Shipping Information for Canada
We offer shipping to Canada by USPS and FedEx. Most orders arrive within 7 to 14 days. Please note that claims for lost USPS packages cannot be filed until 45 days after the shipment has been sent. In conjunction with USPS, your local postal service will likely collect customs fees, duties, and applicable taxes. Additional fees (which can be very high) are due upon delivery for FedEx shipments. Please also note the following:

  • We can not ship any of our adhesives to Canada by USPS as they appear to believe that all veneer glue is flammable.
  • There are various wood veneer species that cannot be shipped out of the USA.
  • We do not provide information for NAFTA or other exportation documents. Click here for more information.

Shipping Information for All Other Countries
We offer FedEx and USPS shipping for most countries. FedEx appears to be slightly faster than USPS for most shipment and their tracking system is typically more accurate. Delivery times usually fall between 3 and 10 business days. It should be noted that customs charges, duties, and taxes are due upon delivery. Please also note the following:

  • We cannot ship paperbacked and two-ply veneers internationally.
  • There are various wood veneer species that cannot be shipped out of the USA. 
  • We cannot ship any of our 4 to 6 foot wide vacuum bags or our 48" wide breather mesh to Australia or New Zealand because of post office limitations. If you are ordering one of these size-restricted products, you must select FedEx as the shipping carrier on the checkout page.
  • Adhesives which are not freeze/thall stable cannot be shipped overseas.
  • We do not provide information for NAFTA or other exportation documents. More information can be found here.

International Orders Warranty Replacement Policy
In the event that a product from VeneerSupplies.com fails to perform during its warranty period, a replacement will be sent promptly. However, the original part must be returned pre-paid. Due to the nature of international orders and the associated shipping costs, we do not provide free shipping of replacement parts.

Canada Free Shipping Events
A few times each year, we offer free shipping for large orders to Canada. During these events, the choice of shipping carrier will be based on our lowest outbound shipping cost. If we choose to ship your order with FedEx, please be advised that brokerage fees, which can be substantial, will be due upon delivery and payable at that time.

U.S. Territories and APO Addresses
VeneerSupplies.com will gladly ship to Puerto Rico and all APO addresses through the US post office. You can place your order directly on our website.